The Cruise Line International Association, the world’s largest cruise industry association, is calling for a “comprehensive and thoughtful review of cruise refund policies.”
The us cruises is a travel advice blog that covers cruise news, reviews, and other related topics. They have recently written about the government’s proposal to revamp cruise refund policies.
During the pandemic, one of the most common concerns from travel advisers and their customers about the cruise industry was the inconsistency in refund procedures.
The Federal Maritime Commission’s Louis E. Sola told NBC Bay Area that the surge of complaints prompted federal authorities to begin a formal inquiry into cruise companies’ refund schemes last year.
Sola told NBC, “It was tough for us to find out.” “Even if the lines were controlled by the same company, the refund procedures within that company would be totally different.”
“Unfortunately, cruise companies haven’t always done a great job with refunds,” Scott Lara of TheCruiseGenius.com said. “I’ve had a number of customers approach me regarding refunds, and they’ve all expressed their dissatisfaction with the procedure. Sure, cruise companies are giving onboard credit, but my anti-vax customers aren’t going on another trip.”
The Federal Maritime Commission is now proposing a new set of standard cruise refund rules based on federal aviation laws, which will be voted on later this year.
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“Cruise companies have been uneven in processing refunds, ranging from two weeks to ten months,” said Ken Heit of Luxury Cruise and Tour Inc. “Some cruise companies have stretched the time it takes to pay commissions to agents to months.”
“Clients are fed up with rebookings and cancellations. Many people have given up till the epidemic is over,” Heit said. “Future cruise credits for missed sailings were formerly extremely substantial, but most cruise companies have now reduced or abolished the bonus.”
The plan would compel full refunds to be given within 60 days of the passenger’s refund request when a cruise is canceled or delayed by more than 24 hours.
If a cruise is canceled or delayed as a result of a government order, cruise companies have 180 days to reimburse passengers.
The commission’s proposals, according to Cruise Planners franchise owner Brad Striegel, “make passenger safeguards more clear, consistent, and improve consumer protections.” “While cruise companies have introduced additional cruise safety measures to reduce passenger concern, their numerous health procedures have created a headache, albeit some of them are prompted by foreign ports of call.”
“I hope cruise companies and nations alike recognize COVID-19 as an endemic disease, abandon all health standards, and embrace COVID like we do the common cold and flu,” Striegel said. “Clients are still worried about pandemic travel, and the business climate remains challenging. I advise customers to weigh the risks of traveling and share my own personal experiences, such as those detailed in my articles.”
On or before October 25, 2021, you may submit comments to the Federal Maritime Commission on this issue.
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